1. Do you ship outside the United States?
No, at this time we only ship to addresses within the United States.
2. When will my order be shipped?
Orders placed before 4:00 PM EST (Monday–Friday) are processed within 1–2 business days. Orders placed after the cut-off time, on weekends, or holidays are processed the next business day.
3. How long does delivery take?
Once shipped, orders typically arrive within 3–7 business days, depending on your location within the U.S.
4. What are your shipping charges?
- Orders over $1000: Free shipping
- Orders under $1000: Flat rate of $75
All charges are in USD.
5. Do you accept returns?
Yes, we accept returns for both defective and non-defective products. Items must be in new, unused condition and returned within 30 days of delivery.
6. How do I return a product?
You can return items by mail using the free return label included in your original package. Simply pack the item securely and send it to:
1walldecor
26600 Heyn Dr, Novi, MI 48374, United States.
7. Is there a restocking fee for returns?
No, we do not charge any restocking fees. You will receive a full refund for eligible returns.
8. When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item. Refunds are issued to your original payment method.
9. Can I exchange a product instead of returning it?
Yes, we offer exchanges for both defective and non-defective products, provided they are returned in new condition within 30 days of delivery.
10. How can I contact customer service?
You can reach us at:
- Phone: +1 248 735 9999
- Email: info@1walldecor.com
- Office Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Standard Time)
